Frequently Asked Questions
What is StarFan?
StarFan is a special fan project that lets supporters have their names displayed as stars at the stadium of the team they love.
How does StarFan work?
Through StarFan, supporters can have their names displayed at the stadium on the star design they choose.
What kind of experience do fans have with StarFan?
With StarFan, supporters enjoy an unforgettable and proud experience by seeing their names among their team’s stars.
How do I become a StarFan?
After completing the StarFan membership steps, you can choose the star package that fits you best and place your name in your team’s history.
Is StarFan membership paid?
Joining StarFan is free. You can find the current star package prices in the package details.
When will my StarFan star be ready?
Your StarFan star will be ready within 14 days after you place your order.
Where can I see my StarFan star?
After your star is installed at the stadium, your digital certificate is sent to your email address. After that, you can visit your star at the stadium.
Can I cancel my order?
Because orders are personalized, cancellations and returns are not possible.
I placed an order with incorrect information. What should I do?
Because orders are personalized, cancellations and returns are not possible. Please review your information carefully during checkout. StarFan is not responsible for incorrectly entered information.
Can I gift a star to another fan?
Yes. You can gift a star by entering a loved one’s name during checkout. You can also choose the family option to purchase stars for multiple people at once.
What payment options do you offer? Are credit-card installments available?
You can pay with all credit cards, either in a single payment or in installments.
Is VAT included in the star package prices?
Yes, VAT is included in the listed prices.
Does the star I purchase have an expiration date?
All star packages are valid until June 1, 2027.